Archive for the ‘Uncategorized’ Category

Do non-profit organizations really know what donors are looking for on their website?

Friday, July 16th, 2010

Over the last few years, time and time again, I find myself asking my clients to reconsider the information that is displayed on their websites. I have realized that all it takes is one click on your website for a potential donor to decide if they actually want to give to your organization. Times are changing and with the accessibility of the Internet, so is the fundrasing industry.  Prospective donors no longer have to directly get in contact with the non-profit organizations to decide if they want to make a donation or not. All they have to do is visit their website.

Recently, I came across an article in the Advancing Philanthropy publication, written by Gail Perry, which both highlights and supports my belief regarding the importance of my client’s websites. The Internet allows potential donors to have all the information they need at their fingertips; therefore, it is very important for all non-profit organizations to ask themselves the following questions.

  1. Does your website represent you well? Does it tell a compelling, moving story (i.e., photos of people helped by your organization)?
  2. When visitors come to your site, can they easily find out what they want? The navigation needs to be intuitive and easy for anyone.
  3. What’s the call to action on your site? What do you want your visitors to do? Too many sites beat around the bush and do not come right out and ask for involvement and funds. Be sure your site has a clear call to action that captures your readers’ attention.
  4. Does your site convey legitimacy and credibility? Do you post information on your website that proves your non-profit status? Do you post the names of your board members – the members of your community who stand behind your organization? Does it say who is accountable for this organization?
  5. Is the donation process easy to walk through? Some studies show that most donors who visit the donation page of a site never complete the process because it is to0 cumbersome. Be sure you make it really easy to give.
  6. Is there also a way to download a form that donors can mail in or fax to you if they do not want to contribute online?
  7. Are you offering people the ability to have a dialog with you? Is there some sort of interaction, such as a survey or a place to post comments? Donors want the ability to comment, to discuss and to participate with you.
  8. Do you have a physical address and phone number prominently displayed for easy access?
  9. Does your website share how past donations have been used? This is where you can share your good news, terrific stories of what you have done with your funding and information about your organization’s impact in the world.
  10. Are you telling visitors how they can volunteer? You certainly do not want to give the impression that you do not want volunteers! However, this topic is sometimes completely missing from a website. (Perry, 2010, 33)

What to do when donors become tainted?

Thursday, June 3rd, 2010

Paul Dunn, an associate professor in the faculty of business at Brock University, wrote an interesting story in The Globe and Mail about how the BP Sea Otter Habitat has just opened – and faces an ethical dilemma…

BP’s reputation has been severely damaged as a result of the oil disaster and its inability to curtail the growing environmental damage.

Meanwhile, at the Aquarium of the Pacific in Long Beach, Calif., the remodelled BP Sea Otter Habitat opened last week. Should a sea otter habitat be associated with a polluter that is causing enormous harm to the aquatic wildlife in the Gulf of Mexico?

This is not an unusual dilemma. Charities, hospitals, universities and other non-profits occasionally face the ethical challenge of what to do when one of their donors becomes tainted.

One option is to return the donation and delete the honour bestowed on the benefactor. The day after David Radler pleaded guilty to committing fraud in the Hollinger case, Queen’s University in Kingston announced that it would be returning his $1-million gift and deleting his name from a hallway in the business school. Israel’s University of Haifa also returned a $75,000 donation that Mr. Radler had made to its business school.

Another strategy is to do nothing. The Hospital for Sick Children in Toronto continues to honour Conrad Black and his family for their donation. A hallway in the hospital still bears the “Black Wing” name.

BP has been a generous supporter of cultural activities in the Los Angeles area. It has supported the Los Angeles County Museum of Art, the Walt Disney Concert Hall and a local public television station. Should these institutions return the donations and delete BP’s name, or should they do nothing?

In its press release at the time, Queen’s University said, “Ethics and corporate social responsibility are a cornerstone of good business practice, and we take them very seriously at Queen’s.” Clear enough. But an environmental disaster – awful as it is – may not necessarily be incompatible with the goals of an art gallery or concert hall. They may legitimately opt to do nothing.

But, what about the Aquarium? On the surface, oil pollution that is killing the aquatic wildlife along the coast of Louisiana is inconsistent with a sea otter habitat designed to protect a threatened species. According to the Aquarium, “California’s sea otters are concentrated in a relatively small area, and a major oil spill off the central coast could wipe out the entire population.” Furthermore, BP has a history of accidents, from an oil refinery explosion in Texas in 2005, to an Alaskan crude oil leak in 2006 in its Prudhoe Bay pipeline.

So, should the Aquarium delete BP’s name?

The difference between the Radler donations and the BP donations is that David Radler admitted he intentionally committed a fraud that cheated the shareholders of Hollinger. From all the evidence currently available, it appears the BP disaster is a horrendous accident. BP did not intentionally set out to pollute the Gulf of Mexico. As such, the Aquarium has no ethical obligation to return the donation and delete BP’s name from the sea otter habitat, even though they may now be under severe pressure to do so.

What, then, are the lessons that can be learned from this incident?

First, non-profits should carefully screen their donors. Mother Teresa apparently accepted donations from anyone, no matter how unsavoury the donor. Her contention was that the money went to a good cause, helping the poor and destitute in the slums of Calcutta. But few non-profits have the moral stature of a Mother Teresa. They need to thoroughly examine the background of their donors before accepting gifts.

Second, accidents and scandals occur. Non-profits should protect themselves by having formal agreements with large donors that specify what happens in the event that one is embroiled in a scandal.

Finally, non-profits should seize whatever opportunities present themselves. If you have broken eggs, make an omelette. The Aquarium of the Pacific can use the oil disaster and its association with BP to launch an educational program that discusses the benefits and risks of offshore drilling, especially the potential problems to the environment and the associated damage to aquatic wildlife.

Tainted donors certainly present ethical problems. But they also create significant opportunities for those non-profits that can see beyond the surface of problems.

The Anglican Church of Canada is inviting corporate sponsorship of its national convention this year

Tuesday, April 20th, 2010

An interesting article by Michael Valpy in The Globe and Mail caught my attention today…

The Anglican Church of Canada is inviting corporate sponsorship of its national convention this year, selling space for brand logos on delegate documents, advertising signs in its meeting spaces and a private lunch for executives with the church’s senior archbishop.

It’s the first time in its 117-year history that the Canadian church made its governing synod available for a mess of pottage – to use the language of the Bible’s Old Testament allusion to Esau selling his birthright for a lentil stew. For that matter, no other Canadian church is known to have sold advertising at its formal gatherings and access to its leaders.

The synod will be held June 3-11 at St. Mary’s University in Halifax.

Asked about the genesis of the sponsorship idea, Vianney Carrière, the Anglicans’ national director of communications and information resources, said: “The genesis is the need for money.” In particular, he said, the church must find private money to pay the $10,000 cost of live-streaming the nine-day gathering, Synod on Demand, or cancel the webcast.

By most indices the Anglican Church is struggling – declining faster than any other Christian denomination in Canada, according to a recent report from its Diocese of British Columbia, closing decades-old parishes for want of money and “moved to the far margins of public life.”

Sponsors will be grouped into three categories: visionary (for a $30,000 price-tag), supporter ($7,500) and friend ($2,500).

Mr. Carrière said that, ideally, the church is looking for commercial sponsorships from firms with which it does business, such as insurance companies. In general, he said, good-taste criteria would govern what sponsorships are accepted. Casino advertisements, for example, would be ruled out.

The church’s corporate sponsorship announcement provides potential advertisers not only with a demographic description of synod delegates and webcast viewers, but a rundown of what will be discussed and the estimated size of the viewing audience.

“Members are predominantly over 40,” the announcement says, “and while many are retired, they are quite frequently found to be not-for-profit leaders and tireless community volunteers.”

The synod agenda is described as “timely, relevant and important and includes debates, resolutions and presentations on major global issues such as poverty, human sexuality, the rights of indigenous peoples and the care of the environment.”

One visionary-level sponsorship will be available, giving the purchaser a private lunch with the church’s national primate, Archbishop Fred Hiltz, and it will include the right to put company logo flags on every delegate dining table, logo displays and commercials on the webcast screen, a one-page company information spread in the synod directory distributed to all 500 delegates, a showcase booth, prominent advertisements at the convention site and a “passport” to the synod (meals included) for two company executives.

The three supporter-level sponsors will get a half-page advertisement in the synod directory, signage throughout the convention space, web-cast commercials and a “passport” for one executive.

The unspecified number of friend-level sponsors will get their company name printed in Acts of Faith, the church’s gift guide.

The idea was conceived by the church’s national headquarters staff.

“We hope that inviting the support of corporate sponsors for general synod will have a positive impact on the church’s ability to ensure the sustainability of this gathering for years to come,” Archbishop Hiltz said in a statement. “It also presents a new avenue for Canadian Anglicans, particularly those who own their own businesses, to support this event.”

Planning a Special Event?

Friday, April 2nd, 2010

I found this article in the New York Times about a fundraising event for Haiti interesting as it highlights alot of the issues fundraisers face with special events.

March 18, 2010
More Cash to Go to a Hall Than to Haiti
By DANIEL J. WAKIN
Lang Lang, the celebrity pianist; Christoph Eschenbach, the conductor; and the Schleswig-Holstein Festival Orchestra are taking the stage at Carnegie Hall on Sunday night in a concert trumpeted as a fund-raiser for the earthquake-ravaged Haiti. But what ticket buyers may not realize is that far more of their dollars will go toward concert-hall rent and marketing than to anyone in Haiti, with the biggest chunks going to stagehands and newspaper advertisements.

Even if the event’s nearly $200,000 worth of tickets sell out, less than $8,000 from the sales will go to the cause. The concert, though, is expected to raise some money, thanks mainly to a $50,000 subsidy by the Montblanc company and $10,000 by CAMI Music, the concert’s presenter and Mr. Lang’s management agency. Montblanc had promised to help pay for the concert well before it was transformed into a benefit, a decision made at Mr. Lang’s request. The performers, including Mr. Lang, are waiving their fees.

Officials of Unicef, the actual aid recipient, say that no matter how much money is earned, keeping Haiti in the public’s consciousness after the earthquake headlines have faded is invaluable.

“It’s an enormous profile raiser,” said Christopher de Bono, a Unicef spokesman in New York. “The fact that the donation may not have six zeros after it doesn’t mean it’s not worth making, that’s for sure.”

Unless it is to raise money for their pension funds, orchestras — nonprofit organizations that are generally short of cash — don’t often go in much for benefit concerts. Recent exceptions included events to help the Louisiana Philharmonic after Hurricane Katrina had hit New Orleans. On a different front, a number of orchestras are conducting a nationwide food drive, now in its second year, led partly by the League of American Orchestras. This project was propelled by the movie “The Soloist,” about a homeless musician in Los Angeles.

No hard and fast guidelines exist on how much money raised in a benefit should go for expenses, and it is not unusual for galas to raise little money or even lose it.

If anything, an examination of the Carnegie Hall concert’s finances demonstrates just how expensive it is to make music in New York, especially at the hall.

In an accounting provided by CAMI Music, the costs will total $181,590. If the hall sells out, box office proceeds will total $189,793, excluding complimentary tickets. About three dozen comps, for $74 seats, have been set aside, but some of those could be returned to the box office, the organizers said. The tickets are not tax-deductible.

As of midday Wednesday, the music agency said that $111,521 worth of tickets had been sold. The organizers expected a large last-minute turnout, particularly from patrons of Chinese origin, said Anastasia Boudanoque, the concert’s producer for CAMI Music, an affiliate of Columbia Artists Management. (Mr. Lang is a hero in his native China.) Ms. Boudanoque added that a social services organization in Chinatown, the Chinese-American Planning Council, had raised $5,000 for the cause.

Overhead at Carnegie accounts for about one-third of the expenses. The hall costs $13,785 to rent. Then there is $6,315 for ushers; $2,300 for security; and $42,535 for stagehand labor, long recognized as a major cost of doing business at the institution.

Other expenses include $70 for a press representative; $100 to establish a discount ticket system; $210 to place inserts in programs; and $750 for box office operations. Some costs are estimates, the presenters emphasized, and could be less.

Carnegie is donating the $1,875 cost of a sound system and $780 for other audio equipment, both added when Wyclef Jean, the Haitian musician, agreed to join Mr. Lang in a duet. Most of the other expenses are for marketing, publicity and transportation.

Marketing costs include $52,000 in advertisements in The New York Times at discounted nonprofit rates, Ms. Boudanoque said. The Times, a spokeswoman said, does not comment on advertising rates because of the many variables involved.

Jean-Jacques Cesbron, CAMI Music’s president, predicted in an e-mail message that the concert would raise “tens of thousands of dollars” for Haiti, despite the challenges of “high stage labor and marketing costs.”

Mr. Lang, in a telephone interview from Berlin on Tuesday evening, said that despite the costs of the benefit, the organizers would “absolutely hand a good check to Unicef.”

The concert “will bring a lot of awareness” to the suffering in Haiti, he said, adding that he would join Ann M. Veneman, Unicef’s executive director, in making an appeal from the stage.

Witnessing the suffering from a 2008 earthquake in Sichuan Province, Mr. Lang said, moved him to react to the quake in Haiti. “I know how children suffer,” he said. “We need to really help them.”

Mr. Lang is an official Unicef goodwill ambassador, and agency officials said he had worked hard to raise money for its work. They listed at least 20 events he had taken part in since 2004, including fund-raiser concerts, a trip to Tanzania, talks and media appearances.

Montblanc, for its part, has long been a major supporter of Unicef. And it was already a sponsor of Mr. Lang’s tour with the Schleswig-Holstein orchestra before the concert became a fund-raiser. Mr. Lang serves as chairman of the company’s cultural foundation.

Mr. Eschenbach will conduct the orchestra in Beethoven’s “Leonore” Overture No. 3, Mozart’s Piano Concerto No. 17 and Prokofiev’s Symphony No. 1 and Piano Concerto No. 3. The orchestra serves in residence at the Schleswig-Holstein festival, in northern Germany, and as a training vehicle for musicians under 27. Leonard Bernstein founded the festival, modeling it after Tanglewood.

You are invited to participate in ‘Stewardship Survey 2010′… www.collis-reed.com/goldie

Thursday, March 11th, 2010

This survey is part of The Goldie Company’s initiative to sponsor primary research to further understand and share effective fundraising strategies for Canada’s charitable and nonprofit community.  The philosophy behind this approach is that by receiving input from as many organizations as possible, we can generate and share valuable information and insights to benefit our organizations and the people we work to assist. We encourage you to take part in this project and to forward the survey link to your colleagues. 

www.collis-reed.com/goldie

SHERRINGTON DOUGLAS ASSOCIATES INC. ANNOUNCEMENT

Tuesday, March 9th, 2010

Rob Sherrington and Steve Douglas have joined together there knowledge and industry experience , 38 years combined , to build a NEW and EXCITING recognition and architectural signage solutions company. The organizations and people with whom they have aligned themselves are touted as the best in their respective industry.
Steve Douglas
Sherrington Douglas Associates Inc.
338 Reynolds Street, Unit #2
Oakville ON L6J 3L8
C 416-919-7469  T 905-337-7446  F 905-337-7448

steve@sherringtondouglas.com

OUTLOOK 2010 SURVEY

Thursday, February 25th, 2010

In 2009, the only constant was change. After such uncertainty, The Goldie Company is asking senior executives in non-profit organizations across the country to share their predictions, hopes and fears for 2010.

All organizations that participate will receive a report on the overall findings.

We encourage you to take part in this project by filling out the easy to complete online survey, which can be accessed via the following link:

www.collis-reed.com/outlook2010

We thank you in advance for your participation and look forward to sharing the results with you.

Major Gift fundraising do’s and don’ts… (CAUTION: Language Warning)

Tuesday, October 13th, 2009

Matt Damon promoting his OneXOne Foundation provides an interesting example of a major gift ask. Check out this clip… http://www.youtube.com/watch?v=VJQZXnVrtpM

Congratulations!

Friday, October 9th, 2009

I would like to extend congratulations to Maureen O’Leary and her staff for receiving the Luc Vanneste Award from the Heart and Stroke Foundation of Ontario! The Luc Vanneste Award recognizes the Area Office staff and volunteer team that works together to best:

· Meet the Area Office revenue goals and grow core programs of Jump, BB, P2P, Fit and Hoops;

· Build strong volunteer teams;

· Demonstrate innovation and

· Enhance the Foundation’s profile and awareness in the community.

A few highlights of their successes this year include:

· Exceeded their overall revenue goal with a 15% increase over F08. Exceeded revenue goals in BB, P2P/HM, Fit and grew Jump by 6%

· Strong leadership volunteer support including a Heart Month committee that makes recruitment calls, organizes orientation sessions and wrap up events and leads media and awareness activities

· Had a 27% increase in P2P leadership volunteers

· Developed strong partnership with local company (AIC) who do 15000 P2P telerecruitment calls, contact Walk participants and sponsor the event and host BB event day.

Great work Maureen!

Social Media

Thursday, October 1st, 2009

I came across an interesting article that lays out a winnning formula for using Social Media to promote your organization. It goes some thing like this: 

 Goals + Urgency + Communications =  Giving

Check out the article here…
http://http://flip.onphilanthropy.com/online/2009/08/using-the-social-media-snowball-formula.html